Client Relations

Creating efficiencies in operations management

As a stand-alone management service, or as part of our ingredient sales efforts, we offer assistance to the key areas of your operations: sales administration support, order processing, shipping, and contract maintenance.

Our Client Relations team acts as a liaison between customers and principals, ensuring efficient operations for our clients.

Our key services include:

  • Handling all functions from order placement to delivery of product.
  • Expediting orders, including swift problem resolution.
  • On demand, up-to-the-minute sales information on contract balances and order status.
  • Customer production forecasting for suppliers, so customers get what they want, when they need it.

If you are a current client with immediate customer service needs please contact us at

Client Comments

An issue arose with our holding tank on a Sunday. I was able to get ahold of McKeany-Flavell that afternoon to delay my deliveries for Monday morning to Tuesday.


My primary supplier was having issues getting me my sugar over the past weekend and within hours, on a Saturday, McKeany-Flavell had lined up backup loads to keep me from shutting down my production line.


My railcars did not get spotted in time for my production run; McKeany-Flavell was able to get truck deliveries the same day!


When I was notified Friday afternoon that my weekend supplier was experiencing mechanical issues at their facility and would not be able to deliver, McKeany-Flavell worked quickly to arrange alternate loads.


I can always count on McKeany-Flavell to provide me with regular detailed updates for all my contracts!